Episode EP-CA4117D1

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": true,
        "note": "Account active \u2014 may be a credential issue"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": true,
        "note": "Account active \u2014 may be a credential issue",
        "registration_pending": false
      }
    }
  ],
  "candidate_contracts": [
    "check_account_state_v1",
    "check_registration_state_v1",
    "email_ranked_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "email",
  "contract_id": "email_ranked_resolution_v1",
  "contract_name": "Ranked email resolution",
  "engineering_note": "Visible error: \u0027Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 \u2014 Account temporarily locked\u0027. Review error handling for step: login.",
  "episode_id": "EP-CA4117D1",
  "message": "I cannot log into the system even though my credentials are correct. Screenshot attached.",
  "resolution_mode": "email_ranked_list",
  "resolution_output": [
    {
      "description": "Ensure login details are correct.",
      "rank": 1,
      "steps": [
        "Check email/username",
        "Reset password if needed"
      ],
      "title": "Verify account credentials"
    }
  ],
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-269B0B3B.png",
  "signals": {
    "browser_or_platform": "browser",
    "confidence": 0.95,
    "current_step": "login",
    "language": "English",
    "screen_type": "login_screen",
    "step_stage": "error_shown",
    "system_or_product": "MyApp",
    "ui_elements_detected": [
      "browser address bar",
      "MyApp logo",
      "New here? Create account link",
      "Sign in to MyApp title",
      "error message box",
      "Email address label",
      "Email input field",
      "Password label",
      "Password input field",
      "Forgot password? link",
      "Sign in button",
      "Failed attempts counter",
      "Account temporarily locked message",
      "Need help? Contact support link"
    ],
    "visible_error_text": "Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 \u2014 Account temporarily locked"
  },
  "status": "closed",
  "ticket_id": "T-269B0B3B",
  "timestamp": "2026-03-15T10:20:44.198366Z"
}