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I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"closed","contract_name":"Ranked email resolution","resolution_output":[{"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"]}],"candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"ticket_id":"T-C212465F","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. 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The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. Once confirmed, you should be able to log in.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-07F48A97","contract_id":"email_ranked_resolution_v1","engineering_note":null,"resolution_mode":"email_ranked_list","signals":{"visible_error_text":null,"system_or_product":"MyApp","language":"English","step_stage":"waiting_confirmation","current_step":"registration_waiting_confirmation","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","confirmation card","email address display","resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"screen_type":"confirmation_screen","confidence":0.95},"episode_id":"EP-D0E7E744","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-07F48A97.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":false,"email_confirmed":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T12:26:39.279429Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"closed","contract_name":"Ranked email resolution","resolution_output":[{"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"]}],"candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Web Browser","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.98},"resolution_mode":"chat_next_step","episode_id":"EP-CF876CDD","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-18BCE1B5.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T12:09:33.411532Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-18BCE1B5","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for a confirmation link from MyApp to activate your account. Once confirmed, you should be able to log in.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":1.0},"resolution_mode":"chat_next_step","episode_id":"EP-8F335E1D","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-45CA5432.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T12:02:12.652285Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-45CA5432","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"It looks like your account's email address hasn't been confirmed yet. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-05D3D159","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-954B645F.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T12:00:55.859276Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-954B645F","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"It looks like your account is temporarily locked due to multiple failed login attempts. However, our records show your email address has not yet been confirmed. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-B89A9C71","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-49121687.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T11:54:44.699294Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-49121687","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link inside to activate your account. Your account is currently locked because your email address has not yet been confirmed.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-02268B8E","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-23523A39.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T11:41:33.280568Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-23523A39","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. If you don't see it, please check your spam folder.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-5385A06F","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-269D0B9E.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T11:40:13.091746Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-269D0B9E","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link to activate your account. This will enable you to log in.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.98},"resolution_mode":"chat_next_step","episode_id":"EP-705E3F63","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-F1F32FC4.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T11:34:28.404215Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-F1F32FC4","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-7D0D3814","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","system_or_product":"MyApp","language":"English","step_stage":"error_shown","current_step":"login","browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password link","Sign in button","Failed attempts status text","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"episode_id":"EP-0944D886","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-7D0D3814.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T11:00:22.507581Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link to activate your account.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-23ABE7BF","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","system_or_product":"MyApp","language":"English","step_stage":"error_shown","current_step":"login","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo/text","New here? Create account link","Sign in to MyApp title","error message box","Email address label","email input field","Password label","password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.98},"episode_id":"EP-BCDA6C8B","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-23ABE7BF.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T10:54:14.410024Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-20181AAF","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo/text","New here? Create account link","Sign in to MyApp title","error message box","Email address label","email input field","Password label","password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-006BA723","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-20181AAF.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T08:52:53.312324Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"It looks like your account is pending email confirmation, which is preventing you from logging in. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-73783465","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts status text","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-E692BDCA","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-73783465.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T08:45:49.345492Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. Once confirmed, you will be able to log in.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-EDFCD516","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-A4AC4721","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-EDFCD516.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T08:43:56.757748Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. If you don't see it, please check your spam or junk folder.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for a confirmation link from MyApp to activate your account. Once confirmed, you should be able to log in.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"episode_id":"EP-48AC4B61","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-31946B01.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-16T08:13:29.355891Z","status":"closed","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","contract_name":"Guided chat resolution","ticket_id":"T-31946B01","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":[{"title":"Verify account credentials","description":"Ensure login details are correct.","rank":1,"steps":["Check email/username","Reset password if needed"]}],"contract_id":"email_ranked_resolution_v1","engineering_note":null,"signals":{"step_stage":"waiting_confirmation","system_or_product":"MyApp","language":"English","visible_error_text":null,"current_step":"registration_waiting_confirmation","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","email icon","confirmation message","user@example.com email address","instruction text","Didn't receive it? Check spam or text","Resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"screen_type":"confirmation_screen","confidence":0.95},"resolution_mode":"email_ranked_list","episode_id":"EP-E1D55B6F","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-9295F546.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":false,"email_confirmed":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T16:12:25.047578Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"closed","contract_name":"Ranked email resolution","ticket_id":"T-9295F546","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. If you don't see it, please check your spam or junk folder.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"step_stage":"error_shown","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","current_step":"login","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts status","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-FAE40B4F","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-8B5DB9AD.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","account_exists":true,"login_enabled":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T16:10:58.104184Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-8B5DB9AD","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-0B495B2D","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"step_stage":"error_shown","system_or_product":"MyApp","language":"English","current_step":"login","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","browser_or_platform":"Web browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"screen_type":"login_screen","confidence":1.0},"episode_id":"EP-A687FE3A","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-0B495B2D.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T15:49:16.345803Z","status":"closed","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","contract_name":"Guided chat resolution","resolution_output":"It looks like your account is locked because your email address hasn't been confirmed yet. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":[{"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"]}],"contract_id":"email_ranked_resolution_v1","engineering_note":null,"signals":{"step_stage":"waiting_confirmation","system_or_product":"MyApp","language":"English","visible_error_text":null,"current_step":"registration_waiting_confirmation","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title (left)","Check your email title (card)","email icon","text: We sent a confirmation link to:","email address: user@example.com","text: Click the link in the email to activate your account.","text: Didn't receive it? Check spam or","Resend confirmation email button","progress bar","Create account step (completed)","Confirm email step (active)","Complete profile step (pending)"],"screen_type":"confirmation_screen","confidence":0.95},"resolution_mode":"email_ranked_list","episode_id":"EP-EFFC68A1","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-E88FCC65.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account active — may be a credential issue","login_enabled":true,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":false,"email_confirmed":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T15:35:14.376940Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"closed","contract_name":"Ranked email resolution","ticket_id":"T-E88FCC65","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link to activate your account. Your account is currently locked because your email address has not yet been confirmed.","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"step_stage":"error_shown","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","current_step":"login","browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password link","Sign in button","Failed attempts counter","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-132C806D","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-FF8EEC35.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T15:34:37.075557Z","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-FF8EEC35","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Case escalated to human support — signals could not be identified with sufficient confidence.","contract_id":"email_ranked_resolution_v1","engineering_note":null,"resolution_mode":"escalation","signals":{"step_stage":"unknown","system_or_product":null,"language":null,"current_step":"unknown","visible_error_text":null,"browser_or_platform":null,"ui_elements_detected":[],"screen_type":"unknown","confidence":0.0},"episode_id":"EP-34244A6E","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-BD0FB36C.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]}],"timestamp":"2026-03-15T15:22:26.792184Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"escalated","contract_name":"Ranked email resolution","ticket_id":"T-BD0FB36C","candidate_contracts":["check_account_state_v1","escalate_unknown_case_v1"],"channel":"email"},{"ticket_id":"T-9095E762","contract_id":"chat_guided_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","resolution_mode":"chat_next_step","signals":{"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","system_or_product":"MyApp","language":"English","step_stage":"error_shown","current_step":"login","browser_or_platform":"browser","ui_elements_detected":["Browser address bar","MyApp logo/text","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts status text","Need help? Contact support link"],"screen_type":"login_screen","confidence":0.95},"episode_id":"EP-71730EDE","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-9095E762.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account active — may be a credential issue","login_enabled":true,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":false,"email_confirmed":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T12:15:53.104456Z","message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked or credentials are invalid. Please help. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please reset your password using the \"Forgot password?\" link on the login screen to regain access to your account.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-CA9F675C","contract_id":"email_ranked_resolution_v1","engineering_note":null,"resolution_mode":"escalation","signals":{"visible_error_text":null,"system_or_product":null,"language":null,"step_stage":"unknown","current_step":"unknown","browser_or_platform":null,"ui_elements_detected":[],"screen_type":"unknown","confidence":0.0},"episode_id":"EP-721B6C81","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CA9F675C.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account active — may be a credential issue","login_enabled":true,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]}],"timestamp":"2026-03-15T12:14:57.719981Z","message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked or credentials are invalid. Please help. Screenshot attached.","status":"escalated","contract_name":"Ranked email resolution","resolution_output":"Case escalated to human support — signals could not be identified with sufficient confidence.","candidate_contracts":["check_account_state_v1","escalate_unknown_case_v1"],"channel":"email"},{"ticket_id":"T-85DA77AD","contract_id":"chat_guided_resolution_v1","engineering_note":null,"resolution_mode":"escalation","signals":{"visible_error_text":null,"system_or_product":null,"language":null,"step_stage":"unknown","current_step":"unknown","browser_or_platform":null,"ui_elements_detected":[],"screen_type":"unknown","confidence":0.0},"episode_id":"EP-0793A440","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-85DA77AD.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]}],"timestamp":"2026-03-15T12:13:57.491599Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"escalated","contract_name":"Guided chat resolution","resolution_output":"Case escalated to human support — signals could not be identified with sufficient confidence.","candidate_contracts":["check_account_state_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Please check your email inbox for the confirmation email from MyApp. If you don't see it, click the 'Resend confirmation email' button on your screen.","contract_id":"chat_guided_resolution_v1","engineering_note":null,"resolution_mode":"chat_next_step","signals":{"visible_error_text":null,"system_or_product":"MyApp","language":"English","step_stage":"waiting_confirmation","current_step":"registration_waiting_confirmation","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","confirmation card","email address user@example.com","Resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"screen_type":"confirmation_screen","confidence":0.95},"episode_id":"EP-40A0A259","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-D8FA5084.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:45:38.485277Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"closed","contract_name":"Guided chat resolution","ticket_id":"T-D8FA5084","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"resolution_output":"Case escalated to human support — signals could not be identified with sufficient confidence.","contract_id":"chat_guided_resolution_v1","engineering_note":null,"resolution_mode":"escalation","signals":{"visible_error_text":null,"system_or_product":null,"language":null,"step_stage":"unknown","current_step":"unknown","browser_or_platform":null,"ui_elements_detected":[],"screen_type":"unknown","confidence":0.0},"episode_id":"EP-F0B90BA2","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-7699CC24.png","business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]}],"timestamp":"2026-03-15T10:44:54.747991Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","status":"escalated","contract_name":"Guided chat resolution","ticket_id":"T-7699CC24","candidate_contracts":["check_account_state_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-269B0B3B","contract_id":"email_ranked_resolution_v1","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"MyApp","language":"English","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","New here? 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Screenshot attached.","status":"closed","contract_name":"Ranked email resolution","resolution_output":[{"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"]}],"candidate_contracts":["check_account_state_v1","check_registration_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"ticket_id":"T-48F3A94F","contract_id":"chat_guided_resolution_v1","engineering_note":null,"signals":{"current_step":"registration_waiting_confirmation","system_or_product":"MyApp","language":"English","visible_error_text":null,"step_stage":"waiting_confirmation","browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","email confirmation card","email icon","confirmation message","user@example.com email address","resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"screen_type":"confirmation_screen","confidence":0.95},"resolution_mode":"chat_next_step","episode_id":"EP-8B4F0038","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-48F3A94F.png","business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:20:23.365194Z","message":"I registered but never received the confirmation email. Here is my screen.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox, including your spam or junk folder, for the confirmation email from MyApp.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-90319EB4","contract_id":"chat_guided_resolution_v1","engineering_note":null,"signals":{"current_step":"registration_waiting_confirmation","system_or_product":null,"language":null,"visible_error_text":null,"step_stage":"waiting_confirmation","browser_or_platform":null,"ui_elements_detected":[],"screen_type":"confirmation_screen","confidence":0.7},"resolution_mode":"chat_next_step","episode_id":"EP-8DB5B4B5","screenshot_uri":null,"business_checks":[{"contract":"check_account_state_v1","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"action":"read_account_state","prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"action":"read_confirmation_status","prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:12:55.950282Z","message":"I registered but never received the confirmation email. I see the confirmation screen.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for the confirmation link to complete your registration. If you don't see it, please check your spam or junk folder.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-F1099C82","contract_id":"chat_guided_resolution_v1","engineering_note":null,"signals":{"current_step":"registration_waiting_confirmation","system_or_product":null,"language":null,"step_stage":"waiting_confirmation","visible_error_text":null,"browser_or_platform":null,"ui_elements_detected":["Confirmation screen"],"screen_type":"confirmation_screen","confidence":0.9},"resolution_mode":"chat_next_step","episode_id":"EP-FD8E19FA","screenshot_uri":null,"business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:08:09.410532Z","message":"I registered but never received the confirmation email. Confirmation screen is shown.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for the confirmation link to activate your account. If you don't see it, please check your spam or junk folder.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"},{"ticket_id":"T-A7D8EFB0","contract_id":"email_ranked_resolution_v1","engineering_note":"Visible error: 'my account is locked'. Review error handling for step: login.","signals":{"current_step":"login","system_or_product":"system","language":"English","step_stage":"error_shown","visible_error_text":"my account is locked","browser_or_platform":null,"ui_elements_detected":["login form","username field","password field","login button","error message"],"screen_type":"login_screen","confidence":0.95},"resolution_mode":"email_ranked_list","episode_id":"EP-65A9E008","screenshot_uri":null,"business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account active — may be a credential issue","login_enabled":true,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":false,"email_confirmed":true,"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:05:57.243355Z","message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked.","status":"closed","contract_name":"Ranked email resolution","resolution_output":[{"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"]}],"candidate_contracts":["check_account_state_v1","check_registration_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"channel":"email"},{"ticket_id":"T-026EC417","contract_id":"chat_guided_resolution_v1","engineering_note":null,"signals":{"current_step":"registration_waiting_confirmation","system_or_product":null,"language":"English","step_stage":"waiting_confirmation","visible_error_text":null,"browser_or_platform":null,"ui_elements_detected":["registration confirmation screen"],"screen_type":"confirmation_screen","confidence":0.9},"resolution_mode":"chat_next_step","episode_id":"EP-70A0777A","screenshot_uri":null,"business_checks":[{"contract":"check_account_state_v1","action":"read_account_state","result":{"check":"check_account_state_v1","note":"Account created but email not yet confirmed","login_enabled":false,"account_exists":true,"allowed_by_contract":"check_account_state_v1"},"prohibited_skipped":["modify_account","delete_account","reset_password"]},{"contract":"check_registration_state_v1","action":"read_confirmation_status","result":{"check":"check_registration_state_v1","registration_pending":true,"email_confirmed":false,"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1"},"prohibited_skipped":["send_confirmation_email","modify_account"]}],"timestamp":"2026-03-15T10:05:36.115075Z","message":"I registered but never received the confirmation email. I can see the registration confirmation screen.","status":"closed","contract_name":"Guided chat resolution","resolution_output":"Please check your email inbox for the confirmation link to complete your registration. If you don't see it, please check your spam or junk folder.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"channel":"chat"}]