{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"login_enabled":true,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"check":"check_registration_state_v1","email_confirmed":true,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-269B0B3B","episode_id":"EP-CA4117D1","candidate_contracts":["check_account_state_v1","check_registration_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"message":"I cannot log into the system even though my credentials are correct. Screenshot attached.","resolution_output":[{"description":"Ensure login details are correct.","title":"Verify account credentials","rank":1,"steps":["Check email/username","Reset password if needed"]}],"engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-269B0B3B.png","resolution_mode":"email_ranked_list","timestamp":"2026-03-15T10:20:44.198366Z","channel":"email","signals":{"browser_or_platform":"browser","system_or_product":"MyApp","step_stage":"error_shown","confidence":0.95,"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","screen_type":"login_screen","current_step":"login","language":"English","ui_elements_detected":["browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"]}}