Escalate unresolved case

{
  "allowed_actions": [
    "create_escalation_ticket"
  ],
  "applicable_channels": [
    "chat",
    "email"
  ],
  "contract_id": "escalate_unknown_case_v1",
  "kind": "escalation",
  "purpose": "Escalate the ticket to human support when contracts cannot resolve the issue",
  "required_inputs": [
    "signal_set",
    "previous_attempts"
  ],
  "success_outputs": [
    "escalation_created",
    "human_support_notified"
  ],
  "title": "Escalate unresolved case"
}