{"contract_id":"escalate_unknown_case_v1","title":"Escalate unresolved case","kind":"escalation","purpose":"Escalate the ticket to human support when contracts cannot resolve the issue","applicable_channels":["chat","email"],"required_inputs":["signal_set","previous_attempts"],"allowed_actions":["create_escalation_ticket"],"success_outputs":["escalation_created","human_support_notified"]}