Ticket T-269B0B3B

email closed email_ranked_resolution_v1 2026-03-15T10:20:44.198366Z

I cannot log into the system even though my credentials are correct. Screenshot attached.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-269B0B3B.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionemail_ranked_list

Extracted signals (via Gemini multimodal)

system or product

MyApp

browser or platform

browser

language

English

screen type

login_screen

current step

step stage

error_shown

visible error text

Invalid credentials or account locked Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked

confidence

0.95

UI elements detected

browser address bar MyApp logo New here? Create account link Sign in to MyApp title error message box Email address label Email input field Password label Password input field Forgot password? link Sign in button Failed attempts counter Account temporarily locked message Need help? Contact support link

Candidate contracts

check_account_state_v1 check_registration_state_v1 email_ranked_resolution_v1 escalate_unknown_case_v1

Selected contract: email_ranked_resolution_v1 Ranked email resolution Open contract →

Purpose: Generate a ranked list of possible solutions in an email response

Allowed actions: generate_ranked_solution_list

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

account_exists True

login_enabled True

note Account active — may be a credential issue

Prohibited (skipped): modify_account, delete_account, reset_password

Contract: check_registration_state_v1 · Action: read_confirmation_status

email_confirmed True

registration_pending False

note Account active — may be a credential issue

Prohibited (skipped): send_confirmation_email, modify_account

✉️ Email resolution — ranked solutions

Ranked solutions

Rank #1

Verify account credentials

Ensure login details are correct.

Check email/username
Reset password if needed

🔧 Engineering note

Visible error: 'Invalid credentials or account locked Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.

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