Episode EP-65A9E008

2026-03-15T10:05:57.243355Z

Ticket ID	T-A7D8EFB0
Channel	email
Status	closed
Selected contract	email_ranked_resolution_v1 Open →
Resolution mode	`email_ranked_list`

Ticket message

I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked.

Signals extracted

system or product

system

browser or platform

—

language

English

screen type

login_screen

current step

step stage

error_shown

visible error text

my account is locked

confidence

0.95

Actions taken

Candidate contracts evaluated:

check_account_state_v1 check_registration_state_v1 email_ranked_resolution_v1 escalate_unknown_case_v1

Business checks performed:

check_account_state_v1 / read_account_state check_registration_state_v1 / read_confirmation_status

Outcome

✉️ Ranked solutions

Rank #1

Verify account credentials

Ensure login details are correct.

Check email/username
Reset password if needed

🔧 Engineering note

Visible error: 'my account is locked'. Review error handling for step: login.

Full episode JSON

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": true,
        "note": "Account active \u2014 may be a credential issue"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": true,
        "note": "Account active \u2014 may be a credential issue",
        "registration_pending": false
      }
    }
  ],
  "candidate_contracts": [
    "check_account_state_v1",
    "check_registration_state_v1",
    "email_ranked_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "email",
  "contract_id": "email_ranked_resolution_v1",
  "contract_name": "Ranked email resolution",
  "engineering_note": "Visible error: \u0027my account is locked\u0027. Review error handling for step: login.",
  "episode_id": "EP-65A9E008",
  "message": "I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked.",
  "resolution_mode": "email_ranked_list",
  "resolution_output": [
    {
      "description": "Ensure login details are correct.",
      "rank": 1,
      "steps": [
        "Check email/username",
        "Reset password if needed"
      ],
      "title": "Verify account credentials"
    }
  ],
  "screenshot_uri": null,
  "signals": {
    "browser_or_platform": null,
    "confidence": 0.95,
    "current_step": "login",
    "language": "English",
    "screen_type": "login_screen",
    "step_stage": "error_shown",
    "system_or_product": "system",
    "ui_elements_detected": [
      "login form",
      "username field",
      "password field",
      "login button",
      "error message"
    ],
    "visible_error_text": "my account is locked"
  },
  "status": "closed",
  "ticket_id": "T-A7D8EFB0",
  "timestamp": "2026-03-15T10:05:57.243355Z"
}

Ticket detail → Raw JSON → ← Morning report