{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"login_enabled":true,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"email_confirmed":true,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-A7D8EFB0","episode_id":"EP-65A9E008","candidate_contracts":["check_account_state_v1","check_registration_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked.","resolution_output":[{"title":"Verify account credentials","steps":["Check email/username","Reset password if needed"],"rank":1,"description":"Ensure login details are correct."}],"engineering_note":"Visible error: 'my account is locked'. Review error handling for step: login.","screenshot_uri":null,"timestamp":"2026-03-15T10:05:57.243355Z","resolution_mode":"email_ranked_list","channel":"email","signals":{"browser_or_platform":null,"system_or_product":"system","step_stage":"error_shown","confidence":0.95,"visible_error_text":"my account is locked","current_step":"login","screen_type":"login_screen","language":"English","ui_elements_detected":["login form","username field","password field","login button","error message"]}}