Ticket T-A7D8EFB0
email
closed
email_ranked_resolution_v1
2026-03-15T10:05:57.243355Z
I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked.
Processing pipeline
Signal agentextract_support_signals_v1
Step IDidentify_support_step_v1
Contract agentrank_candidate_resolution_contracts_v1
Business checksread-only only
Resolutionemail_ranked_list
Extracted signals (via Gemini multimodal)
system or product
system
browser or platform
—
language
English
screen type
login_screen
current step
login
step stage
error_shown
visible error text
my account is locked
confidence
0.95
UI elements detected
Candidate contracts
check_account_state_v1
check_registration_state_v1
email_ranked_resolution_v1
escalate_unknown_case_v1
Selected contract: email_ranked_resolution_v1 Ranked email resolution Open contract →
Purpose: Generate a ranked list of possible solutions in an email response
Allowed actions:
Business checks (read-only, contract-constrained)
Contract:
check_account_state_v1 · Action: read_account_state
account_exists
True
login_enabled
True
note
Account active — may be a credential issue
Prohibited (skipped): modify_account, delete_account, reset_password
Contract:
check_registration_state_v1 · Action: read_confirmation_status
email_confirmed
True
registration_pending
False
note
Account active — may be a credential issue
Prohibited (skipped): send_confirmation_email, modify_account
✉️ Email resolution — ranked solutions
Ranked solutions
Rank #1
Verify account credentials
Ensure login details are correct.
- Check email/username
- Reset password if needed
🔧 Engineering note
Visible error: 'my account is locked'. Review error handling for step: login.