Ticket T-CAD7A4C6
chat
closed
chat_guided_resolution_v1
2026-03-16T16:01:34.287223Z
I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.
📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CAD7A4C6.png
Processing pipeline
Signal agentextract_support_signals_v1
Step IDidentify_support_step_v1
Contract agentrank_candidate_resolution_contracts_v1
Business checksread-only only
Resolutionchat_next_step
Extracted signals (via Gemini multimodal)
system or product
MyApp
browser or platform
Web browser
language
English
screen type
login_screen
current step
login
step stage
error_shown
visible error text
Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked
confidence
0.98
UI elements detected
Candidate contracts
check_account_state_v1
check_registration_state_v1
chat_guided_resolution_v1
escalate_unknown_case_v1
Selected contract: chat_guided_resolution_v1 Guided chat resolution Open contract →
Purpose: Provide the next single troubleshooting step for chat interaction
Allowed actions:
Business checks (read-only, contract-constrained)
Contract:
check_account_state_v1 · Action: read_account_state
note
Account created but email not yet confirmed
login_enabled
False
account_exists
True
Prohibited (skipped): modify_account, delete_account, reset_password
Contract:
check_registration_state_v1 · Action: read_confirmation_status
email_confirmed
False
registration_pending
True
note
Account created but email not yet confirmed
Prohibited (skipped): send_confirmation_email, modify_account
💬 Chat resolution — next step
Next step for user
It looks like your account is created but your email address hasn't been confirmed yet. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.
🔧 Engineering note
Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.