Episode EP-D5585C45

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": false,
        "note": "Account created but email not yet confirmed"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": false,
        "note": "Account created but email not yet confirmed",
        "registration_pending": true
      }
    }
  ],
  "candidate_contracts": [
    "check_account_state_v1",
    "check_registration_state_v1",
    "chat_guided_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "chat",
  "contract_id": "chat_guided_resolution_v1",
  "contract_name": "Guided chat resolution",
  "engineering_note": "Visible error: \u0027Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 \u2014 Account temporarily locked\u0027. Review error handling for step: login.",
  "episode_id": "EP-D5585C45",
  "message": "I can\u0027t log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.",
  "resolution_mode": "chat_next_step",
  "resolution_output": "It looks like your account is created but your email address hasn\u0027t been confirmed yet. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.",
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CAD7A4C6.png",
  "signals": {
    "browser_or_platform": "Web browser",
    "confidence": 0.98,
    "current_step": "login",
    "language": "English",
    "screen_type": "login_screen",
    "step_stage": "error_shown",
    "system_or_product": "MyApp",
    "ui_elements_detected": [
      "Browser address bar",
      "MyApp logo",
      "New here? Create account link",
      "Sign in to MyApp title",
      "Error message box",
      "Email address label",
      "Email input field",
      "Password label",
      "Password input field",
      "Forgot password? link",
      "Sign in button",
      "Failed attempts counter",
      "Account temporarily locked message",
      "Need help? Contact support link"
    ],
    "visible_error_text": "Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 \u2014 Account temporarily locked"
  },
  "status": "closed",
  "ticket_id": "T-CAD7A4C6",
  "timestamp": "2026-03-16T16:01:34.287223Z"
}