Ticket T-85DA77AD

chat escalated chat_guided_resolution_v1 2026-03-15T12:13:57.491599Z

I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-85DA77AD.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionescalation

Extracted signals (via Gemini multimodal)

system or product

—

browser or platform

—

language

—

screen type

unknown

current step

unknown

step stage

unknown

visible error text

—

confidence

0.0

Candidate contracts

check_account_state_v1 escalate_unknown_case_v1

Selected contract: chat_guided_resolution_v1 Guided chat resolution Open contract →

Purpose: Provide the next single troubleshooting step for chat interaction

Allowed actions: generate_next_step_instruction

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

account_exists True

login_enabled False

note Account created but email not yet confirmed

Prohibited (skipped): modify_account, delete_account, reset_password

⚠️ Escalation

Escalated to human support

Case escalated to human support — signals could not be identified with sufficient confidence.

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