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Episode EP-0793A440

2026-03-15T12:13:57.491599Z

Ticket IDT-85DA77AD
Channelchat
Statusescalated
Selected contract chat_guided_resolution_v1 Open →
Resolution modeescalation
Screenshot URIgs://adroit-dock-489706-k1-mova-episodes/screenshots/T-85DA77AD.png

Ticket message

I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.

Signals extracted

system or product
browser or platform
language
screen type
unknown
current step
unknown
step stage
unknown
visible error text
confidence
0.0

Actions taken

Candidate contracts evaluated:
Business checks performed:
check_account_state_v1 / read_account_state

Outcome

⚠️ Escalation

Case escalated to human support — signals could not be identified with sufficient confidence.

Full episode JSON
{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": false,
        "note": "Account created but email not yet confirmed"
      }
    }
  ],
  "candidate_contracts": [
    "check_account_state_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "chat",
  "contract_id": "chat_guided_resolution_v1",
  "contract_name": "Guided chat resolution",
  "engineering_note": null,
  "episode_id": "EP-0793A440",
  "message": "I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.",
  "resolution_mode": "escalation",
  "resolution_output": "Case escalated to human support \u2014 signals could not be identified with sufficient confidence.",
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-85DA77AD.png",
  "signals": {
    "browser_or_platform": null,
    "confidence": 0.0,
    "current_step": "unknown",
    "language": null,
    "screen_type": "unknown",
    "step_stage": "unknown",
    "system_or_product": null,
    "ui_elements_detected": [],
    "visible_error_text": null
  },
  "status": "escalated",
  "ticket_id": "T-85DA77AD",
  "timestamp": "2026-03-15T12:13:57.491599Z"
}
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