Episode EP-3C8F222D

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": true,
        "note": "Account active \u2014 may be a credential issue"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": true,
        "note": "Account active \u2014 may be a credential issue",
        "registration_pending": false
      }
    }
  ],
  "candidate_contracts": [
    "check_registration_state_v1",
    "check_account_state_v1",
    "email_ranked_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "email",
  "contract_id": "email_ranked_resolution_v1",
  "contract_name": "Ranked email resolution",
  "engineering_note": null,
  "episode_id": "EP-3C8F222D",
  "message": "I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.",
  "resolution_mode": "email_ranked_list",
  "resolution_output": [
    {
      "description": "Ensure login details are correct.",
      "rank": 1,
      "steps": [
        "Check email/username",
        "Reset password if needed"
      ],
      "title": "Verify account credentials"
    }
  ],
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-3AA72F10.png",
  "signals": {
    "browser_or_platform": "browser",
    "confidence": 0.95,
    "current_step": "registration_waiting_confirmation",
    "language": "English",
    "screen_type": "confirmation_screen",
    "step_stage": "waiting_confirmation",
    "system_or_product": "MyApp",
    "ui_elements_detected": [
      "browser address bar",
      "MyApp logo",
      "Help link",
      "Sign out link",
      "Check your email title",
      "email icon",
      "confirmation message text",
      "user email address (user@example.com)",
      "resend confirmation email button",
      "progress bar",
      "Create account step",
      "Confirm email step",
      "Complete profile step"
    ],
    "visible_error_text": null
  },
  "status": "closed",
  "ticket_id": "T-3AA72F10",
  "timestamp": "2026-03-16T16:25:18.987390Z"
}