{"ticket_id":"T-3AA72F10","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","channel":"email","timestamp":"2026-03-16T16:25:18.987390Z","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-3AA72F10.png","resolution_output":[{"description":"Ensure login details are correct.","title":"Verify account credentials","rank":1,"steps":["Check email/username","Reset password if needed"]}],"resolution_mode":"email_ranked_list","episode_id":"EP-3C8F222D","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"result":{"account_exists":true,"check":"check_account_state_v1","login_enabled":true,"allowed_by_contract":"check_account_state_v1","note":"Account active — may be a credential issue"},"contract":"check_account_state_v1","action":"read_account_state"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"result":{"email_confirmed":true,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1","registration_pending":false,"note":"Account active — may be a credential issue"},"contract":"check_registration_state_v1","action":"read_confirmation_status"}],"status":"closed","signals":{"current_step":"registration_waiting_confirmation","visible_error_text":null,"step_stage":"waiting_confirmation","language":"English","screen_type":"confirmation_screen","system_or_product":"MyApp","confidence":0.95,"browser_or_platform":"browser","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","email icon","confirmation message text","user email address (user@example.com)","resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"]},"engineering_note":null,"contract_name":"Ranked email resolution","contract_id":"email_ranked_resolution_v1","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"]}