Ticket T-E88FCC65

email closed email_ranked_resolution_v1 2026-03-15T15:35:14.376940Z

I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-E88FCC65.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionemail_ranked_list

Extracted signals (via Gemini multimodal)

system or product

MyApp

browser or platform

browser

language

English

screen type

confirmation_screen

current step

registration_waiting_confirmation

step stage

waiting_confirmation

visible error text

—

confidence

0.95

UI elements detected

browser address bar MyApp logo Help link Sign out link Check your email title (left) Check your email title (card) email icon text: We sent a confirmation link to: email address: user@example.com text: Click the link in the email to activate your account. text: Didn't receive it? Check spam or Resend confirmation email button progress bar Create account step (completed) Confirm email step (active) Complete profile step (pending)

Candidate contracts

check_registration_state_v1 check_account_state_v1 email_ranked_resolution_v1 escalate_unknown_case_v1

Selected contract: email_ranked_resolution_v1 Ranked email resolution Open contract →

Purpose: Generate a ranked list of possible solutions in an email response

Allowed actions: generate_ranked_solution_list

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

account_exists True

login_enabled True

note Account active — may be a credential issue

Prohibited (skipped): modify_account, delete_account, reset_password

Contract: check_registration_state_v1 · Action: read_confirmation_status

email_confirmed True

registration_pending False

note Account active — may be a credential issue

Prohibited (skipped): send_confirmation_email, modify_account

✉️ Email resolution — ranked solutions

Ranked solutions

Rank #1

Verify account credentials

Ensure login details are correct.

Check email/username
Reset password if needed

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