Ticket T-D8FA5084
chat
closed
chat_guided_resolution_v1
2026-03-15T10:45:38.485277Z
I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.
📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-D8FA5084.png
Processing pipeline
Signal agentextract_support_signals_v1
Step IDidentify_support_step_v1
Contract agentrank_candidate_resolution_contracts_v1
Business checksread-only only
Resolutionchat_next_step
Extracted signals (via Gemini multimodal)
system or product
MyApp
browser or platform
browser
language
English
screen type
confirmation_screen
current step
registration_waiting_confirmation
step stage
waiting_confirmation
visible error text
—
confidence
0.95
UI elements detected
Candidate contracts
check_registration_state_v1
check_account_state_v1
chat_guided_resolution_v1
escalate_unknown_case_v1
Selected contract: chat_guided_resolution_v1 Guided chat resolution Open contract →
Purpose: Provide the next single troubleshooting step for chat interaction
Allowed actions:
Business checks (read-only, contract-constrained)
Contract:
check_account_state_v1 · Action: read_account_state
account_exists
True
login_enabled
False
note
Account created but email not yet confirmed
Prohibited (skipped): modify_account, delete_account, reset_password
Contract:
check_registration_state_v1 · Action: read_confirmation_status
email_confirmed
False
registration_pending
True
note
Account created but email not yet confirmed
Prohibited (skipped): send_confirmation_email, modify_account
💬 Chat resolution — next step
Next step for user
Please check your email inbox for the confirmation email from MyApp. If you don't see it, click the 'Resend confirmation email' button on your screen.