Ticket T-CA9F675C

email escalated email_ranked_resolution_v1 2026-03-15T12:14:57.719981Z

I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked or credentials are invalid. Please help. Screenshot attached.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CA9F675C.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionescalation

Extracted signals (via Gemini multimodal)

system or product

—

browser or platform

—

language

—

screen type

unknown

current step

unknown

step stage

unknown

visible error text

—

confidence

0.0

Candidate contracts

check_account_state_v1 escalate_unknown_case_v1

Selected contract: email_ranked_resolution_v1 Ranked email resolution Open contract →

Purpose: Generate a ranked list of possible solutions in an email response

Allowed actions: generate_ranked_solution_list

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

account_exists True

login_enabled True

note Account active — may be a credential issue

Prohibited (skipped): modify_account, delete_account, reset_password

⚠️ Escalation

Escalated to human support

Case escalated to human support — signals could not be identified with sufficient confidence.

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