Ticket T-48F3A94F

chat closed chat_guided_resolution_v1 2026-03-15T10:20:23.365194Z

I registered but never received the confirmation email. Here is my screen.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-48F3A94F.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionchat_next_step

Extracted signals (via Gemini multimodal)

system or product

MyApp

browser or platform

browser

language

English

screen type

confirmation_screen

current step

registration_waiting_confirmation

step stage

waiting_confirmation

visible error text

—

confidence

0.95

UI elements detected

browser address bar MyApp logo Help link Sign out link Check your email title email confirmation card email icon confirmation message user@example.com email address resend confirmation email button progress bar Create account step Confirm email step Complete profile step

Candidate contracts

check_registration_state_v1 check_account_state_v1 chat_guided_resolution_v1 escalate_unknown_case_v1

Selected contract: chat_guided_resolution_v1 Guided chat resolution Open contract →

Purpose: Provide the next single troubleshooting step for chat interaction

Allowed actions: generate_next_step_instruction

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

account_exists True

login_enabled False

note Account created but email not yet confirmed

Prohibited (skipped): modify_account, delete_account, reset_password

Contract: check_registration_state_v1 · Action: read_confirmation_status

email_confirmed False

registration_pending True

note Account created but email not yet confirmed

Prohibited (skipped): send_confirmation_email, modify_account

💬 Chat resolution — next step

Next step for user

Please check your email inbox, including your spam or junk folder, for the confirmation email from MyApp.

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