Ticket T-07F48A97

email closed email_ranked_resolution_v1 2026-03-16T12:26:39.279429Z

I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.

📸 Screenshot: gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-07F48A97.png

Processing pipeline

Signal agentextract_support_signals_v1

Step IDidentify_support_step_v1

Contract agentrank_candidate_resolution_contracts_v1

Business checksread-only only

Resolutionemail_ranked_list

Extracted signals (via Gemini multimodal)

system or product

MyApp

browser or platform

browser

language

English

screen type

confirmation_screen

current step

registration_waiting_confirmation

step stage

waiting_confirmation

visible error text

—

confidence

0.95

UI elements detected

browser address bar MyApp logo Help link Sign out link Check your email title confirmation card email address display resend confirmation email button progress bar Create account step Confirm email step Complete profile step

Candidate contracts

check_registration_state_v1 check_account_state_v1 email_ranked_resolution_v1 escalate_unknown_case_v1

Selected contract: email_ranked_resolution_v1 Ranked email resolution Open contract →

Purpose: Generate a ranked list of possible solutions in an email response

Allowed actions: generate_ranked_solution_list

Business checks (read-only, contract-constrained)

Contract: check_account_state_v1 · Action: read_account_state

note Account active — may be a credential issue

login_enabled True

account_exists True

Prohibited (skipped): modify_account, delete_account, reset_password

Contract: check_registration_state_v1 · Action: read_confirmation_status

email_confirmed True

registration_pending False

note Account active — may be a credential issue

Prohibited (skipped): send_confirmation_email, modify_account

✉️ Email resolution — ranked solutions

Ranked solutions

Rank #1

Verify account credentials

Ensure login details are correct.

Check email/username
Reset password if needed

View episode record → ← Back to report