Episode EP-84753D54

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": true,
        "note": "Account active \u2014 may be a credential issue"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": true,
        "note": "Account active \u2014 may be a credential issue",
        "registration_pending": false
      }
    }
  ],
  "candidate_contracts": [
    "check_registration_state_v1",
    "check_account_state_v1",
    "email_ranked_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "email",
  "contract_id": "email_ranked_resolution_v1",
  "contract_name": "Ranked email resolution",
  "engineering_note": null,
  "episode_id": "EP-84753D54",
  "message": "I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.",
  "resolution_mode": "email_ranked_list",
  "resolution_output": [
    {
      "description": "Ensure login details are correct.",
      "rank": 1,
      "steps": [
        "Check email/username",
        "Reset password if needed"
      ],
      "title": "Verify account credentials"
    }
  ],
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-8C958438.png",
  "signals": {
    "browser_or_platform": "browser",
    "confidence": 0.95,
    "current_step": "registration_waiting_confirmation",
    "language": "English",
    "screen_type": "confirmation_screen",
    "step_stage": "waiting_confirmation",
    "system_or_product": "MyApp",
    "ui_elements_detected": [
      "browser address bar",
      "MyApp logo",
      "Help link",
      "Sign out link",
      "Check your email title",
      "email icon",
      "confirmation message",
      "email address",
      "instruction text",
      "resend confirmation email button",
      "progress bar",
      "Create account step",
      "Confirm email step",
      "Complete profile step"
    ],
    "visible_error_text": null
  },
  "status": "closed",
  "ticket_id": "T-8C958438",
  "timestamp": "2026-03-16T16:06:49.677698Z"
}