Episode EP-70A0777A

2026-03-15T10:05:36.115075Z

Ticket ID	T-026EC417
Channel	chat
Status	closed
Selected contract	chat_guided_resolution_v1 Open →
Resolution mode	`chat_next_step`

Ticket message

I registered but never received the confirmation email. I can see the registration confirmation screen.

Signals extracted

system or product

—

browser or platform

—

language

English

screen type

confirmation_screen

current step

registration_waiting_confirmation

step stage

waiting_confirmation

visible error text

—

confidence

0.9

Actions taken

Candidate contracts evaluated:

check_registration_state_v1 check_account_state_v1 chat_guided_resolution_v1 escalate_unknown_case_v1

Business checks performed:

check_account_state_v1 / read_account_state check_registration_state_v1 / read_confirmation_status

Outcome

💬 Next step

Please check your email inbox for the confirmation link to complete your registration. If you don't see it, please check your spam or junk folder.

Full episode JSON

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": false,
        "note": "Account created but email not yet confirmed"
      }
    },
    {
      "action": "read_confirmation_status",
      "contract": "check_registration_state_v1",
      "prohibited_skipped": [
        "send_confirmation_email",
        "modify_account"
      ],
      "result": {
        "allowed_by_contract": "check_registration_state_v1",
        "check": "check_registration_state_v1",
        "email_confirmed": false,
        "note": "Account created but email not yet confirmed",
        "registration_pending": true
      }
    }
  ],
  "candidate_contracts": [
    "check_registration_state_v1",
    "check_account_state_v1",
    "chat_guided_resolution_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "chat",
  "contract_id": "chat_guided_resolution_v1",
  "contract_name": "Guided chat resolution",
  "engineering_note": null,
  "episode_id": "EP-70A0777A",
  "message": "I registered but never received the confirmation email. I can see the registration confirmation screen.",
  "resolution_mode": "chat_next_step",
  "resolution_output": "Please check your email inbox for the confirmation link to complete your registration. If you don\u0027t see it, please check your spam or junk folder.",
  "screenshot_uri": null,
  "signals": {
    "browser_or_platform": null,
    "confidence": 0.9,
    "current_step": "registration_waiting_confirmation",
    "language": "English",
    "screen_type": "confirmation_screen",
    "step_stage": "waiting_confirmation",
    "system_or_product": null,
    "ui_elements_detected": [
      "registration confirmation screen"
    ],
    "visible_error_text": null
  },
  "status": "closed",
  "ticket_id": "T-026EC417",
  "timestamp": "2026-03-15T10:05:36.115075Z"
}

Ticket detail → Raw JSON → ← Morning report