Episode EP-34244A6E

{
  "business_checks": [
    {
      "action": "read_account_state",
      "contract": "check_account_state_v1",
      "prohibited_skipped": [
        "modify_account",
        "delete_account",
        "reset_password"
      ],
      "result": {
        "account_exists": true,
        "allowed_by_contract": "check_account_state_v1",
        "check": "check_account_state_v1",
        "login_enabled": false,
        "note": "Account created but email not yet confirmed"
      }
    }
  ],
  "candidate_contracts": [
    "check_account_state_v1",
    "escalate_unknown_case_v1"
  ],
  "channel": "email",
  "contract_id": "email_ranked_resolution_v1",
  "contract_name": "Ranked email resolution",
  "engineering_note": null,
  "episode_id": "EP-34244A6E",
  "message": "I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.",
  "resolution_mode": "escalation",
  "resolution_output": "Case escalated to human support \u2014 signals could not be identified with sufficient confidence.",
  "screenshot_uri": "gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-BD0FB36C.png",
  "signals": {
    "browser_or_platform": null,
    "confidence": 0.0,
    "current_step": "unknown",
    "language": null,
    "screen_type": "unknown",
    "step_stage": "unknown",
    "system_or_product": null,
    "ui_elements_detected": [],
    "visible_error_text": null
  },
  "status": "escalated",
  "ticket_id": "T-BD0FB36C",
  "timestamp": "2026-03-15T15:22:26.792184Z"
}