Identify support step and process stage

{
  "allowed_actions": [
    "determine_step"
  ],
  "applicable_channels": [
    "chat",
    "email"
  ],
  "contract_id": "identify_support_step_v1",
  "kind": "step_identification",
  "purpose": "Determine the user journey step based on extracted signals",
  "required_inputs": [
    "signal_set"
  ],
  "success_outputs": [
    "step_id",
    "step_stage",
    "confidence"
  ],
  "title": "Identify support step and process stage"
}