{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"login_enabled":true,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"email_confirmed":true,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-E88FCC65","episode_id":"EP-EFFC68A1","resolution_output":[{"steps":["Check email/username","Reset password if needed"],"title":"Verify account credentials","rank":1,"description":"Ensure login details are correct."}],"message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-E88FCC65.png","timestamp":"2026-03-15T15:35:14.376940Z","resolution_mode":"email_ranked_list","channel":"email","signals":{"browser_or_platform":"browser","system_or_product":"MyApp","step_stage":"waiting_confirmation","confidence":0.95,"visible_error_text":null,"screen_type":"confirmation_screen","current_step":"registration_waiting_confirmation","language":"English","ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title (left)","Check your email title (card)","email icon","text: We sent a confirmation link to:","email address: user@example.com","text: Click the link in the email to activate your account.","text: Didn't receive it? Check spam or","Resend confirmation email button","progress bar","Create account step (completed)","Confirm email step (active)","Complete profile step (pending)"]}}