{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","account_exists":true,"check":"check_account_state_v1","login_enabled":false,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","registration_pending":true,"check":"check_registration_state_v1","email_confirmed":false,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-CD6E42F8","episode_id":"EP-E2336C92","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link inside to activate your account. You will be able to log in once your email address is confirmed.","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CD6E42F8.png","resolution_mode":"chat_next_step","timestamp":"2026-03-16T12:47:14.534645Z","channel":"chat","signals":{"ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password link","Sign in button","Failed attempts counter","Need help? Contact support link"],"system_or_product":"MyApp","confidence":0.95,"step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","current_step":"login","screen_type":"login_screen","language":"English","browser_or_platform":"Browser"}}