{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","allowed_by_contract":"check_account_state_v1","login_enabled":true,"check":"check_account_state_v1","account_exists":true},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"email_confirmed":true,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-9295F546","episode_id":"EP-E1D55B6F","resolution_output":[{"title":"Verify account credentials","description":"Ensure login details are correct.","rank":1,"steps":["Check email/username","Reset password if needed"]}],"candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-9295F546.png","timestamp":"2026-03-15T16:12:25.047578Z","resolution_mode":"email_ranked_list","channel":"email","signals":{"ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","email icon","confirmation message","user@example.com email address","instruction text","Didn't receive it? Check spam or text","Resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"system_or_product":"MyApp","confidence":0.95,"step_stage":"waiting_confirmation","visible_error_text":null,"screen_type":"confirmation_screen","current_step":"registration_waiting_confirmation","language":"English","browser_or_platform":"browser"}}