{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"check":"check_account_state_v1","login_enabled":true,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"check":"check_registration_state_v1","email_confirmed":true,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-6EAFBB1B","episode_id":"EP-D54FFB87","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","resolution_output":[{"title":"Verify account credentials","description":"Ensure login details are correct.","rank":1,"steps":["Check email/username","Reset password if needed"]}],"engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-6EAFBB1B.png","resolution_mode":"email_ranked_list","timestamp":"2026-03-16T12:48:38.717549Z","channel":"email","signals":{"ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title (left)","Check your email title (card)","Email icon","Text: We sent a confirmation link to:","Email address: user@example.com","Text: Click the link in the email to activate your account.","Text: Didn't receive it? Check spam or","Resend confirmation email button","Progress bar","Create account step (completed)","Confirm email step (current)","Complete profile step (pending)"],"system_or_product":"MyApp","confidence":0.95,"step_stage":"waiting_confirmation","visible_error_text":null,"current_step":"registration_waiting_confirmation","screen_type":"confirmation_screen","language":"English","browser_or_platform":"browser"}}