{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","account_exists":true,"check":"check_account_state_v1","login_enabled":false,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1","check":"check_registration_state_v1","email_confirmed":false,"registration_pending":true},"contract":"check_registration_state_v1"}],"ticket_id":"T-18BCE1B5","episode_id":"EP-CF876CDD","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account.","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-18BCE1B5.png","timestamp":"2026-03-16T12:09:33.411532Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"browser_or_platform":"Web Browser","system_or_product":"MyApp","step_stage":"error_shown","confidence":0.98,"visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","screen_type":"login_screen","current_step":"login","language":"English","ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"]}}