{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","account_exists":true,"check":"check_account_state_v1","login_enabled":false,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","allowed_by_contract":"check_registration_state_v1","check":"check_registration_state_v1","email_confirmed":false,"registration_pending":true},"contract":"check_registration_state_v1"}],"ticket_id":"T-F8036873","episode_id":"EP-BDDCF3BB","resolution_output":"Please check your email inbox for a confirmation email from MyApp and click the link to activate your account. If you don't see it, please check your spam or junk folder.","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-F8036873.png","timestamp":"2026-03-16T13:35:36.745269Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"ui_elements_detected":["Browser address bar","MyApp logo/name","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"],"system_or_product":"MyApp","confidence":0.95,"step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","current_step":"login","screen_type":"login_screen","language":"English","browser_or_platform":"Web browser"}}