{"contract_id":"email_ranked_resolution_v1","status":"closed","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"check":"check_account_state_v1","login_enabled":true,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","allowed_by_contract":"check_registration_state_v1","check":"check_registration_state_v1","email_confirmed":true,"registration_pending":false},"contract":"check_registration_state_v1"}],"ticket_id":"T-D30982DC","episode_id":"EP-A93C0F1F","resolution_output":[{"description":"Ensure login details are correct.","steps":["Check email/username","Reset password if needed"],"rank":1,"title":"Verify account credentials"}],"message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","email_ranked_resolution_v1","escalate_unknown_case_v1"],"engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-D30982DC.png","timestamp":"2026-03-16T13:41:03.903390Z","resolution_mode":"email_ranked_list","channel":"email","signals":{"ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","email confirmation card","email icon","confirmation message text","user@example.com email address","resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"system_or_product":"MyApp","confidence":0.95,"step_stage":"waiting_confirmation","visible_error_text":null,"current_step":"registration_waiting_confirmation","screen_type":"confirmation_screen","language":"English","browser_or_platform":"browser"}}