{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1","check":"check_account_state_v1","login_enabled":false,"account_exists":true},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","registration_pending":true,"email_confirmed":false,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-0B495B2D","episode_id":"EP-A687FE3A","resolution_output":"It looks like your account is locked because your email address hasn't been confirmed yet. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"engineering_note":"Visible error: 'Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-0B495B2D.png","timestamp":"2026-03-15T15:49:16.345803Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"browser_or_platform":"Web browser","system_or_product":"MyApp","confidence":1.0,"step_stage":"error_shown","visible_error_text":"Invalid credentials or account locked. Too many failed attempts. Please wait or reset your password. Failed attempts: 5 / 5 — Account temporarily locked","current_step":"login","screen_type":"login_screen","language":"English","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Account temporarily locked message","Need help? Contact support link"]}}