{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","account_exists":true,"login_enabled":false,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","registration_pending":true,"check":"check_registration_state_v1","email_confirmed":false,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-90319EB4","episode_id":"EP-8DB5B4B5","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"message":"I registered but never received the confirmation email. I see the confirmation screen.","resolution_output":"Please check your email inbox for the confirmation link to complete your registration. If you don't see it, please check your spam or junk folder.","engineering_note":null,"screenshot_uri":null,"resolution_mode":"chat_next_step","timestamp":"2026-03-15T10:12:55.950282Z","channel":"chat","signals":{"browser_or_platform":null,"system_or_product":null,"step_stage":"waiting_confirmation","confidence":0.7,"visible_error_text":null,"screen_type":"confirmation_screen","current_step":"registration_waiting_confirmation","language":null,"ui_elements_detected":[]}}