{"contract_id":"email_ranked_resolution_v1","status":"escalated","contract_name":"Ranked email resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"login_enabled":true,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"}],"ticket_id":"T-CA9F675C","episode_id":"EP-721B6C81","message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked or credentials are invalid. Please help. Screenshot attached.","candidate_contracts":["check_account_state_v1","escalate_unknown_case_v1"],"resolution_output":"Case escalated to human support — signals could not be identified with sufficient confidence.","engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CA9F675C.png","timestamp":"2026-03-15T12:14:57.719981Z","resolution_mode":"escalation","channel":"email","signals":{"browser_or_platform":null,"system_or_product":null,"step_stage":"unknown","confidence":0.0,"visible_error_text":null,"current_step":"unknown","screen_type":"unknown","language":null,"ui_elements_detected":[]}}