{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account active — may be a credential issue","account_exists":true,"login_enabled":true,"check":"check_account_state_v1","allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account active — may be a credential issue","registration_pending":false,"email_confirmed":true,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-9095E762","episode_id":"EP-71730EDE","message":"I cannot log into the system even though my credentials are correct. The login screen shows an error saying my account is locked or credentials are invalid. Please help. Screenshot attached.","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"resolution_output":"Please reset your password using the \"Forgot password?\" link on the login screen to regain access to your account.","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-9095E762.png","timestamp":"2026-03-15T12:15:53.104456Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"browser_or_platform":"browser","system_or_product":"MyApp","step_stage":"error_shown","confidence":0.95,"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","current_step":"login","screen_type":"login_screen","language":"English","ui_elements_detected":["Browser address bar","MyApp logo/text","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts status text","Need help? Contact support link"]}}