{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","account_exists":true,"check":"check_account_state_v1","login_enabled":false,"allowed_by_contract":"check_account_state_v1"},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","registration_pending":true,"check":"check_registration_state_v1","email_confirmed":false,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-D8FA5084","episode_id":"EP-40A0A259","resolution_output":"Please check your email inbox for the confirmation email from MyApp. If you don't see it, click the 'Resend confirmation email' button on your screen.","message":"I registered but never received the confirmation email. I can see the registration confirmation screen but nothing arrived in my inbox. Screenshot attached.","candidate_contracts":["check_registration_state_v1","check_account_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"engineering_note":null,"screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-D8FA5084.png","timestamp":"2026-03-15T10:45:38.485277Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"ui_elements_detected":["browser address bar","MyApp logo","Help link","Sign out link","Check your email title","confirmation card","email address user@example.com","Resend confirmation email button","progress bar","Create account step","Confirm email step","Complete profile step"],"system_or_product":"MyApp","step_stage":"waiting_confirmation","confidence":0.95,"visible_error_text":null,"screen_type":"confirmation_screen","current_step":"registration_waiting_confirmation","language":"English","browser_or_platform":"browser"}}