{"ticket_id":"T-CAA9C302","message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","channel":"chat","timestamp":"2026-03-16T16:24:07.118742Z","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-CAA9C302.png","resolution_output":"Please check your email inbox for a confirmation link from MyApp and click it to activate your account. If you don't see it, please check your spam or junk folder.","resolution_mode":"chat_next_step","episode_id":"EP-1001603E","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"result":{"account_exists":true,"check":"check_account_state_v1","login_enabled":false,"allowed_by_contract":"check_account_state_v1","note":"Account created but email not yet confirmed"},"contract":"check_account_state_v1","action":"read_account_state"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"result":{"email_confirmed":false,"check":"check_registration_state_v1","allowed_by_contract":"check_registration_state_v1","registration_pending":true,"note":"Account created but email not yet confirmed"},"contract":"check_registration_state_v1","action":"read_confirmation_status"}],"status":"closed","signals":{"current_step":"login","visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","step_stage":"error_shown","language":"English","screen_type":"login_screen","system_or_product":"MyApp","confidence":0.95,"browser_or_platform":"Browser","ui_elements_detected":["Browser address bar","MyApp logo","New here? Create account link","Sign in to MyApp title","Error message box","Email address label","Email input field","Password label","Password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"]},"engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","contract_name":"Guided chat resolution","contract_id":"chat_guided_resolution_v1","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"]}