{"contract_id":"chat_guided_resolution_v1","status":"closed","contract_name":"Guided chat resolution","business_checks":[{"prohibited_skipped":["modify_account","delete_account","reset_password"],"action":"read_account_state","result":{"note":"Account created but email not yet confirmed","allowed_by_contract":"check_account_state_v1","check":"check_account_state_v1","login_enabled":false,"account_exists":true},"contract":"check_account_state_v1"},{"prohibited_skipped":["send_confirmation_email","modify_account"],"action":"read_confirmation_status","result":{"note":"Account created but email not yet confirmed","registration_pending":true,"check":"check_registration_state_v1","email_confirmed":false,"allowed_by_contract":"check_registration_state_v1"},"contract":"check_registration_state_v1"}],"ticket_id":"T-20181AAF","episode_id":"EP-006BA723","candidate_contracts":["check_account_state_v1","check_registration_state_v1","chat_guided_resolution_v1","escalate_unknown_case_v1"],"message":"I can't log into my account, it says my credentials are invalid. The login screen shows an error and it looks like my account might be locked. Screenshot attached.","resolution_output":"It looks like your account is pending email confirmation, which is preventing you from logging in. Please check your inbox for a confirmation email from MyApp and click the link to activate your account.","engineering_note":"Visible error: 'Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked'. Review error handling for step: login.","screenshot_uri":"gs://adroit-dock-489706-k1-mova-episodes/screenshots/T-20181AAF.png","timestamp":"2026-03-16T08:52:53.312324Z","resolution_mode":"chat_next_step","channel":"chat","signals":{"ui_elements_detected":["browser address bar","MyApp logo/text","New here? Create account link","Sign in to MyApp title","error message box","Email address label","email input field","Password label","password input field","Forgot password? link","Sign in button","Failed attempts counter","Need help? Contact support link"],"system_or_product":"MyApp","step_stage":"error_shown","confidence":0.95,"visible_error_text":"Invalid credentials or account locked\nToo many failed attempts. Please wait or reset your password.\nFailed attempts: 5 / 5 — Account temporarily locked","current_step":"login","screen_type":"login_screen","language":"English","browser_or_platform":"browser"}}